Frequently Asked QuestionsHOTEL MOUSAI

Resort

• Where is Hotel Mousai Puerto Vallarta?

  Hotel Mousai Puerto Vallarta is located on the tropical Pacific Coast of Mexico in the exclusive south zone of Puerto Vallarta. It is located mountainside and is nestled between the Pacific Ocean and the Sierra Madre mountains.

• Is Hotel Mousai Puerto Vallarta all-inclusive?

  Yes, all properties that are part of the TAFER Hotels & Resorts luxury collection offer the Gourmet Culinary All-Inclusive plan. Hotel Mousai redefines the popular all-inclusive package by providing upscale gastronomic experiences. Room only rate plans are also available.

• What hotel zone is Hotel Mousai Puerto Vallarta in?

  Hotel Mousai Puerto Vallarta is in the exclusive south zone of Puerto Vallarta within the Garza Blanca Preserve, a luxurious sanctuary nestled between the Sierra Madre mountains and the Pacific Ocean.

• Is Hotel Mousai Puerto Vallarta’s beach private?

  Access to the beach is through the private resort of Garza Blanca, Hotel Mousai’s neighboring sister resort, both are part of the Garza Blanca Preserve. A trolley conveniently transports guests between the two resorts. Beaches in Mexico are public.

• Is Hotel Mousai Puerto Vallarta on the beach?

  Hotel Mousai is nestled up in the mountains offering breathtaking views of the lush jungle and the Pacific Ocean. Access to the beach is through Garza Blanca, Hotel Mousai’s neighboring sister property. There is continuous trolley service between both resorts.

• Is Hotel Mousai Puerto Vallarta Safe?

  Within the exclusive Garza Blanca Preserve, Hotel Mousai Puerto Vallarta offers a safe environment for its guests with 24-hour security. Puerto Vallarta, as a popular vacation destination, is also deemed safe.

• What does Hotel Mousai Puerto Vallarta’s all-inclusive package include?

  Our perfectly curated Gourmet Culinary All-inclusive plan includes; meals, snacks, and beverages at our coveted restaurants; Hiroshi, The Rooftop, Bocados Steak House, the Terrace, DAO, and NOI. Blanca Blue and Aquazul restaurants at Garza Blanca are also included as well as 24-hr room service.

• When was Hotel Mousai Puerto Vallarta built?

  Hotel Mousai was built in 2014 and is excited to announce its newest addition, the exclusive South Tower, opening in late fall 2021.

• What area is Hotel Mousai Puerto Vallarta in?

  Hotel Mousai Puerto Vallarta is cradled between the Sierra Madre mountains and Bahia de Banderas, in the exclusive south zone of Puerto Vallarta and situated on the Garza Blanca Preserve 11 KM from downtown Puerto Vallarta.

• Is the beach swimmable at Hotel Mousai Puerto Vallarta Resort?

  Hotel Mousai is within the Garza Blanca Preserve. Hotel Mousai’s guests have access to a swimmable beach located in a natural cove within the prestigious Preserve. Complimentary water sports are also available.

• When does Hotel Mousai Puerto Vallarta open?

  Hotel Mousai opened its sleek contemporary resort concept in 2014, adding the new South Tower in late 2021.

• How far is Hotel Mousai from downtown Puerto Vallarta?

  Hotel Mousai Puerto Vallarta is a 15-20 minute drive along a beautifully scenic route that takes you to downtown Puerto Vallarta.

• How far is Hotel Mousai from Puerto Vallarta airport?

  Hotel Mousai is approximately a 40-minute drive from Puerto Vallarta International Airport, depending on traffic and weather conditions.

• Can I add a special request to my booking?

  Yes, special requests are important to us, we want you to fully enjoy your stay. Please advise us of your special request when making your reservation.

• Does Hotel Mousai offer room service?

  Yes, Hotel Mousai Puerto Vallarta offers room service, which is available 24 hours. You can order room service directly from your in-suite phone or from your smart TV. Standard waiting times are between 30 and 40 minutes. This may be longer during peak times.

• Does the hotel have internet access?

  Hotel Mousai Puerto Vallarta offers complimentary basic WI-FI available on unlimited devices.

• Can I book a day pass at your resort?

  Hotel Mousai does not offer day passes. Our resort’s facilities are for the exclusive use of our guests.

• Do you offer laundry and dry cleaning services?

  Laundry, ironing, and dry cleaning services are available to guests staying at Hotel Mousai, for an additional fee.

• Is there an ATM available at the resort?

  Yes, there is an ATM available at Garza Blanca, Hotel Mousai’s neighboring sister resort. The ATM is located down the stairs from the main lobby.

• Does the resort offer babysitting services?

  Babysitting services are not available since Hotel Mousai is an adults-only resort. Our neighboring sister resort, Garza Blanca, is family-friendly and experienced babysitters are available. Additional charges apply.

• Are medical services available at the hotel?

  Yes, medical services are available in tower 4 of our sister property, Garza Blanca Resort