Frequently Asked Questions Hotel Mousai

Reservations

• I booked my reservation with an online travel site, but I am not sure who to contact to reconfirm my reservation.

  You can call the online travel site where you made your reservation or call the Resort’s directly at 1-877-929-7977.

• I’m planning to get married in Hotel Mousai can you tell me the legal requirements?

  You’ll find the legal requirements in our Weddings section, along with ceremony and reception packages. Congratulations & best wishes! And by the way, Hotel Mousai specializes in vow renewals as well.

• If I make a hotel reservation through your reservation center do I have to attend a timeshare presentation?

  You are never required to attend a timeshare presentation unless its been specifically mentioned in a package that you booked through our “home away from home” accommodations may end up swaying you to take a look.

• Is the same credit card I used on the site required at check-in?

  Yes. In compliance with Hotel Mousai’s policies, guests who book through our official website must present the same credit card used during the purchase, along with a valid ID, upon check-in. No exceptions.

• Is the same credit card I used on the site required at check-in?

  Yes. In compliance with Hotel Mousai’s policies, guests who book through our official website must present the same credit card used during the purchase, along with a valid ID, upon check-in. No exceptions.