Frequently Asked Questions Hotel Mousai

Reservations

• I booked my reservation with an online travel site, but I am not sure who to contact to reconfirm my reservation.

  You can call the online travel site where you made your reservation or call the Resort’s directly at 1-877-929-7977.

• I’m planning to get married in Hotel Mousai can you tell me the legal requirements?

  You’ll find the legal requirements in our Weddings section, along with ceremony and reception packages. Congratulations & best wishes! And by the way, Hotel Mousai specializes in vow renewals as well.

• If I book on your website, do I get a better rate ?

  Yes, when booking directly on our website, you are guaranteed the lowest available rate.

• What do I need to show at check-in?

  An ID and the original card used for your booking are required. Photos, screenshots, or receipts without the physical card are not accepted.

• Can I pay for my reservation with a recent bank transfer?

  No, transfers made less than 7 days before arrival will not be accepted.

• What forms of payment do you accept?

  Here in Mousai Puerto Vallarta, we accept Visa, Master Card & American Express credit/debit cards, as well as advance bank transfers. Cash is not accepted.

• Can I extend my stay through the website?

  No, every additional night must be paid directly at the reception desk. Online payments for extensions are not available.

• Can I pay with cash?

  No, Mousai Puerto Vallarta operates under a cash-free policy. Payments are only accepted by credit/debit card or via an advance bank transfer.

• How do I know I’m calling the hotel?

  We only use phone numbers and email addresses listed on our website. We never made contact via unverified channels.

• What is the minimum age to stay at Hotel Mousai Puerto Vallarta?

  Mousai is adults only 18+

• What do the all-inclusive colored bracelets stand for?

  The color code goes as follows: Purple for standard rooms with an all-inclusive reservation. Black for reservations made in an Ultra Suite with an all-inclusive plan. Gold for 16 and 17-year-old guests with alcohol restrictions.

• What time does the all-inclusive stop if switching over to room only?

  The all-inclusive plan ends at breakfast hours, meaning at 11:00 am.

• If you get the all-inclusive package, is it also usable at the sister property Garza Blanca?

  Yes, guests with the all-inclusive package at Hotel Mousai Puerto Vallarta can also use it at the dining venues at Garza Blanca.